I wish to complain about the service I received at the Sobeys on the Queensway this evening. I stood in a line behind two people, because the line next to me, where there was only one person in line, had a sign on it indicating the register would be closed after the last customer.
So, I waited in the other line. The man in front of me began checking out and stopped the cashier (Barbara) because he did not believe he was getting the right price for the 4 cans of tuna he was purchasing. (I got to hear the whole story – I was there long enough!)
Barbara, unaware as to why the cash register wasn’t showing the appropriate discount, took all the necessary measures to try to help the client she was serving. While I waited. And while a line behind me began to form.
The register next to me re-opened and took two more customers, both of whom had been BEHIND me in line. And then she closed again.
Many people were called to try to assist the man in front of me with his tuna crisis, and I continued to wait patiently. (well, MOSTLY patiently) <— added for the blog
While I was waiting, it seems they opened up a few registers at the self-checkout aisle, where I would have been glad to go in the first place except, when I got in line, they were closed. And nobody came to tell me they had opened up any additional registers. It would have been nice to know.
I know you can’t help it when a customer really wants his discounted tuna, but it would have been great for someone, the cashier or ANYONE else to take notice of the other people in line, who have had long days, and who would like to get home, and who do not want to wait in line at Sobeys until 11pm.
The cashier even went out of her way as to offer the tuna-complaint man a free chocolate bar.
But I was waiting longer than him. I had no complaints holding up the line for a half-hour. I had 8 items or less. So where’s my chocolate bar?